Velvet Dog Collar

Designed for Bird Travel

• Transparent Viewing Window: Lets your bird see its surroundings during travel.
• Ventilation Panels: Mesh panels and air vents provide airflow.
• Built-In Perch: Gives your bird a place to stand inside the carrier.
• Multiple Carrying Options: Includes a top handle and backpack-style shoulder straps.
• Secure Closure: Zippers help keep the carrier closed during transport.
• Color Options: Available in Blue, Brown, Pink, and Red.

Please Note: Always supervise your bird during travel and ensure the carrier is appropriate for your bird’s size and needs.

Materials

The carrier features a transparent front panel, mesh ventilation sections, fabric-covered panels, zippers, and metal hardware.

Care Instructions

• Wipe exterior surfaces with a soft, damp cloth.
• Clean mesh panels gently to remove dust and debris.
• Allow the carrier to dry completely before storing.
• Keep zippers and ventilation openings clean and unobstructed.
• Follow the manufacturer’s care instructions for all components.

Important: Confirm the manufacturer’s material specifications and cleaning recommendations before using any specialized cleaning products.

We Ship Pet Favorites Around The World! 

At The Pet Outlet, we want you to know what to expect from the moment you place your order until it arrives at your door.

Order Processing
Please allow approximately 2–5 business days for your order to be processed and prepared for shipment. Processing time may vary depending on product availability and fulfillment location.

Estimated Delivery Times:

United States: Approximately 10–20 business days

International Orders: Approximately 10–30 business days, depending on the destination, product, local carrier, and shipping method.

These are estimated delivery windows and are not guaranteed arrival dates.

Order Tracking
Once your order has shipped and tracking becomes available, you will receive tracking information so you can follow your package along its journey. Tracking information may take 24–48 hours to begin updating after fulfillment.

Multiple-Item Orders
To help get your products to you efficiently, items within the same order may occasionally be fulfilled or shipped separately. This means you may receive more than one package.

International Orders, Customs & Duties
International delivery times can vary by country. Customs processing, local postal services, import requirements, and other destination-specific factors may affect delivery.

Delayed Packages

Delivery estimates are not guaranteed, and occasional shipping delays can occur.

If your package has not arrived within the estimated delivery timeframe, please check your tracking information for the latest carrier updates.

If your package appears to be significantly delayed, contact us at ThePetOutletShop@gmail.com with your order number.

We will review the available tracking information and, when appropriate, work with our fulfillment and shipping partners to investigate the shipment.

Lost Or Undelivered Packages

If you believe your package has been lost or tracking indicates that it was delivered but you cannot locate it, please:

1. Verify that the shipping address on your order is correct.
2. Check around your property or other possible delivery locations.
3. Check with household members, neighbors, your building's mailroom, front desk, or property manager.
4. Review your tracking information for delivery details.
5. Contact the shipping carrier when appropriate.
6. Contact us at ThePetOutletShop@gmail.com if you are still unable to locate your package.

We will review the situation and work with our fulfillment and shipping partners when appropriate.

Please note that certain lost-package or delivery claims may require tracking information, carrier confirmation, photographs, documentation, or other evidence before a refund, replacement, or other resolution can be approved.

Incorrect Or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error after placing your order, contact us at ThePetOutletShop@gmail.com as soon as possible.

We will attempt to correct the address when possible, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

Orders that are delayed, lost, returned, or undeliverable because an incorrect or incomplete address was provided by the customer may not qualify for a free replacement, resend, or refund.

Additional shipping charges may apply if an order must be shipped again because of an incorrect address.

Order Cancellations & Changes

If you need to cancel your order or make a change, please contact us as soon as possible at ThePetOutletShop@gmail.com.

We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfillment or has been shipped, we cannot guarantee that it can be changed or canceled.

Damaged, Defective, Incorrect or Missing Products

Please inspect your order when it arrives.

If your product arrives damaged or defective, you receive an incorrect product, or an item or component is missing, contact us as soon as possible at ThePetOutletShop@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging when applicable
• Video evidence when necessary

Please refer to our Refund, Return & Replacement Policy for complete eligibility requirements and instructions.

Depending on the circumstances and verification of the claim, an eligible order may qualify for a replacement, resend, partial refund, full refund, or another appropriate resolution.

Customs, Duties & Import Requirements

International orders may be subject to customs procedures, import requirements, taxes, duties, or other charges depending on the destination, applicable laws, and shipping method used.

The treatment of these charges may vary depending on the order and shipping method.

Customers are responsible for complying with applicable import requirements in their destination country.

Contact Us

If you have questions regarding your shipment, tracking information, or an existing order, please contact:

The Pet Outlet Shop
Email: ThePetOutletShop@gmail.com

At The Pet Outlet Shop, we want you and your pet to be happy with your purchase. If there is a problem with your order, please contact us at ThePetOutletShop@gmail.com so we can review the issue and determine the appropriate solution.

30-Day Resolution Period

Customers must contact us within 30 days of receiving their order regarding damaged, defective, incorrect, or missing products.

Please contact us before attempting to return any product. Do not send products back without receiving return instructions from The Pet Outlet Shop first.

Depending on the circumstances of the order, an approved claim may qualify for a refund, replacement, resend, or authorized return.

Damaged Or Defective Products

Please inspect your order when it arrives.

If your product arrives significantly damaged or defective, contact us as soon as possible at ThePetOutletShop@gmail.com.

To help us process your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• A video showing the issue when necessary

After reviewing your claim, eligible orders may qualify for a replacement, resend, full refund, partial refund, or another appropriate resolution depending on the circumstances.