Refund Policy

At The Pet Outlet Shop, we want you and your pet to be happy with your purchase. If there is a problem with your order, please contact us at ThePetOutletShop@gmail.com so we can review the issue and determine the appropriate solution.

30-Day Resolution Period

Customers must contact us within 30 days of receiving their order regarding damaged, defective, incorrect, or missing products.

Please contact us before attempting to return any product. Do not send products back without receiving return instructions from The Pet Outlet Shop first.

Depending on the circumstances of the order, an approved claim may qualify for a refund, replacement, resend, or authorized return.

Damaged Or Defective Products

Please inspect your order when it arrives.

If your product arrives significantly damaged or defective, contact us as soon as possible at ThePetOutletShop@gmail.com.

To help us process your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• A video showing the issue when necessary

After reviewing your claim, eligible orders may qualify for a replacement, resend, full refund, partial refund, or another appropriate resolution depending on the circumstances.