Shipping policy
Shipping Policy — The Pet Outlet
Thank you for shopping with The Pet Outlet! We are committed to delivering your pet products quickly, safely, and efficiently.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will begin processing the next business day.
- During high-volume periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–15 business days
- International: 10–20 business days
Shipping times may vary depending on:
- product availability
- carrier delays
- weather conditions
- customs processing
Shipping Costs
Shipping costs are calculated at checkout based on:
- order weight
- destination
- shipping method selected
We may offer:
- free shipping promotions
- discounted shipping on select products
These promotions will be clearly displayed on the website when available.
Order Tracking
Once your order ships, you will receive a confirmation email containing:
- your tracking number
- carrier information
- tracking link
Please allow 24–48 hours for tracking updates to appear.
Lost or Delayed Packages
If your package is delayed, lost, or marked delivered but not received:
- Check with neighbors or your local carrier.
- Verify your shipping address.
- Contact us at:
support@thepetoutlet.shop
We will work with the carrier to help resolve the issue.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided:
- delays may occur
- reshipping fees may apply
- we cannot guarantee address changes after an order is placed
Damaged Items
If your item arrives damaged:
- contact us within 48 hours of delivery
- include photos of:
- the damaged item
- packaging
- shipping label
We will review the issue and arrange a replacement or refund when applicable.
International Shipping & Customs
International customers may be responsible for:
- customs duties
- import taxes
- local fees
These charges are determined by your country’s customs office and are not included in our prices or shipping fees.